The another common starting point of designing and implementing a security department or fraud department is to setup a quick and SIMPLE incident command structure. Let’s face it, there are too many stories where a incident happens the day after you read this. There is a JPEG version, Mac TouchDraw version of the file and How-To Video. As I get feedback on the template/checklist, I will be updating it. May hope is it is SIMPLE and should take no more then a hour or 2 to customize to your organization.
The core use of the template is help your organization/team(s) to establish a usage and SIMPLE incident command structure and basic things for each role to play that can be referenced easily (laminate it). This is like an evacuation map that you hang on the wall but is needed/used by the people that would be involved in responding to an incident. This template can be used for a wide variety of incidents, some incident types may have less boxes than others.
The big mistake I hear about in churches/NGOs is the have a “incident procedures/protocols” in a notebook in Pastor Billy Bob’s office. Problem is….at the start and during an incident, nobody can find Pastor Billy Bob and the key to his office. This template is NOT a replacement for the book procedures/protocols and training!! It is SIMPLY DESIGNED to be a fast, avaiable reference.
The basic flow is that Authority and Command & Control moves from left-to-right, top-to-bottom (thus the arrows). The boxes at the top is a SAMPLE of people/titles/roles that would be your primary command and control people (example: operationally, media, pastorally, etc.). The three rows of boxes at the bottom are EXAMPLE groups/roles/titles of TRAINED people that would be performing a specific and/or small number of duties upon initial notification (row 1), during the incident (row 2), and after the incident (row 3). Again, you may not have as many rows or columns in your version, but start somewhere. Even if you draw it on a flip chart or white board to start. The important thing is the arrows and meaning behind the arrows.